Frequently asked questions
Privacy and security
1. What do you do with the details that I enter on the eygetyourgiftwebsite?
2. Will you pass my details to third parties?
3. Will my details be stored securely?
4. Who has access to my details?
6. Are my details sent over the Internet securely?
Delivery
1. How long does it take for my items to be delivered?
2. What are the delivery costs?
3. Can my order be delivered to a different address?
Reimbursement and returning goods
1. An item in my order is faulty or damaged. How do I get my money reimbursed?
2. What if there is a fault within the order?
3. I have a question that is not listed here. What should I do?
Privacy and security
1. What do you do with the details that I enter on the eygetyourgiftwebsite?
We store the details you enter during the registration procedure at EY webshop so that your orders can be processed as efficiently as possible. We do not do anything else with your data.
2. Will you pass my details to third parties?
No. Keiretsu Europe BV and EY respect the privacy of all users of EY webshop and we handle personal information confidentially. The personal information that you enter is used only to process your order efficiently, or to send you a newsletter if ‘Register for newsletter’ is ticked.
3. Will my details be stored securely?
Yes. Keiretsu Europe BV and EY take all reasonable and practical steps to store your details in a secure, protected way. Personal information is sent across the Internet in coded form and stored at a secure location.
4. Who has access to my details?
Only EY and the service provider Keiretsu Europe BV have access to your personal information. This access is used only to process your order, or to send you a newsletter if ‘Register for newsletter’ is ticked.
5. I already have an account at a EY website. Is my account for the EY Webshop linked to that account?
No. All orders and accounts in the Webshop are completely separate from other accounts.
6. Are my details sent over the Internet securely?
Yes. We use SSL technology (Secure Socket Layer) and other measures to transfer your data securely. You can see when SSL is used at EY webshop by the yellow padlock in your browser window.
Delivery
1. How long does it take for my items to be delivered?
All orders are delivered within 4 weeks after the closing date of the webshop (Monday 2nd of June 20:00)
2. What are the delivery costs?
Delivery costs are included in the item price.
3. Can my order be delivered to a different address?
No. You are only allowed to choose one of the addresses provided in the checkout.
Reimbursement and returning goods
1. An item in my order is faulty or damaged. How do I get my money reimbursed?
Due to the use of vouchers gifted by EY, we are not able reimburse the cost of products paid by vouchers.
2. What if there is a fault within the order?
When there is something fault within the order you can contact Keiretsu Europe.
These are example cases:
Return Label: Customer may return all box or just incorrect items
Missing items: Keiretsu Europe will send missing items free of charge
With a delivered surplus, the customer may keep the items in consultation with us (with one or more items)
Size will not fit: Return and new item will be send free of charge.
3. I have a question that is not listed here. What should I do?
EY Merchandise Support
Delftweg 104B
3043 NA Rotterdam
Telephone: +31 (0)10 208 08 09
Fax: +31 (0)10 208 08 09
E-mail: support@keiretsu-europe.nl
The EY Merchandise Support team will be happy to answer your questions.